Case Studies — The Business Sergeant

Wheat Ridge Cyclery and Leadership Accountability

Wheat Ridge Cyclery, a legendary bike shop in Colorado, was a family-run business with a heap of leadership problems. There were problems in getting behind one leader, along with accountability and mission creep issues.

Bigfoot WebMarch 14, 2017

303 Software and Commitment Friction

In my first meeting with Matt Jaffe and his company, 303 Software, everyone looked visibly shaken. The shop was in horrible shape. The sales pipeline had emptied. They only had a couple of projects to work on and several projects were over budget. They were unable to make payroll without getting a personal loan.

Bigfoot WebMarch 9, 2017

Railroad Design and the Leadership Mirror

I was working with a business owner whose company designs complex railroad stuff. He was completely burnt out. Over the last couple years, his sales had been declining, he had the wrong people in the wrong seats, and he had a bunch of people problems. In the middle of our very first session with his team it got raw, heated, and highly emotional—fresh scars, the whole deal. It was a contentious day.